At Ricks Hostel, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us when using our website and services. By using our website, you agree to the terms of this policy.
1. Information We Collect
We collect different types of information to provide and improve our services:
- Identification and Contact Information: Information you provide directly to us when booking a room, contacting us, or using our services, such as your full name, email address, phone number, and payment details.
- Navigation Data: We automatically collect information when you visit our website, including your IP address, browser type, time of visit, and the pages you visit. This data helps us understand how users interact with our site.
- Other Data: Any other information you voluntarily provide to us for the use of our services.
2. How We Use Your Information
We use the collected information for the following purposes:
- Bookings and Services: To process your reservations, confirm your stay, and provide you with the requested services.
- Communication: To respond to your questions, requests, and comments, and to send you important information about your booking or our services.
- Service Improvement: To analyze the use of our website and services, which allows us to improve our offerings and the user experience.
- Marketing (with your consent): To send you emails or messages about promotions, special offers, and news from Ricks Hostel.
- Legal Compliance: To comply with our legal obligations, applicable regulations, and to respond to legitimate requests from authorities.
3. Sharing Your Information
We do not sell, rent, or disclose your personal information to third parties, except in the following situations:
- Service Providers: We share your information with third parties who help us operate our business (e.g., payment processing services). These providers are prohibited from using your personal information for any other purpose.
- Legal Compliance: We may disclose your information if required by law or in response to a court order or government authority.
4. Your Rights
You have rights over your personal data. If you wish to exercise any of these rights, please contact us using the contact information provided below. Your rights include:
- Access: The right to request a copy of the personal information we hold about you.
- Rectification: The right to correct any incorrect or incomplete information.
- Erasure: The right to request the deletion of your personal data under certain circumstances.
- Objection: The right to object to the processing of your personal information.
5. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please do not hesitate to contact us:
- Email: hello@rickshostels.com
- Address: entre segunda y, 6a Avenida Sur, Santa Ana
6. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We encourage you to periodically review this page for any changes. The date of the last update will be indicated at the bottom of the page.
Last updated: August 7, 2025
